How to order a photo puzzle?
Choose the size of the puzzle. You can choose puzzles from 12 pieces up to 2000 pieces. Select the size and type of puzzle you would like to order (e.g. 500 piece, 1000 piece, square puzzle, etc.) Select the photo on the puzzle from your PC. The file size of the photo must be a minimum of 500 Kb and a maximum of 20 MB and the file must be JPG/PNG format.
1. Upload the photo you want to use for the puzzle, in the case of a collage, upload multiple photos to the templates. Your photos will be transferred to our database, which may take a while, depending on the given file size.
2. Once uploaded, adjust the cropping and layout of the photo to your liking.
3. In the next step, choose a box design and add the text that will be displayed on the puzzle box (max 30 characters)
4. Fill in the order form and in case of a purchase to a company also fill out the billing information.
5. Submit your order and carefully select your payment method. The order will be processed only after confirmation of the payment.
How can I check the status of my order?
After your order, you will receive a confirmation e-mail with your order ID, payment, and shipping information. On the main page, navigate to "get order status" and use your order number and email to log in and receive updated information about your order status.
What is the delivery time and can I order express?
Standard delivery time to any address is 5-7 working days after payment. We can deliver in 3-4 business days if you prefer the express shipping service. We manufacture quality products and as we all know true craftsmanship takes time.
How much is shipping?
There is only a single flat rate shipping charge of $9.99 + $1.00 for any additional item (Standard 5-7 business days) and $14.99 + $1.00 for any additional item (Expedited 3-4 business days)